Customer Support Agent — Billing dispute, end-to-end
Watch an autonomous agent resolve a tier-2 billing dispute across email and WhatsApp.
Simulated Live Demo
Workflow
- 1
1 · Intent
Channel-agnostic intake; intent classified against the policy ontology.
- 2
2 · Verify
KYC / account match with second-factor when required.
- 3
3 · Resolve
Direct system action (refund, swap, dispatch) via signed connectors.
- 4
4 · Confirm
Confirmation message + structured audit trail written to the ticket.
I was charged twice for invoice INV-49281.
Sent. Anything else?
- Parsing input
- Retrieving context
- Reasoning over policies
- Calling secured connectors
- Composing response
- Audit log written · evidence stored
Ticket auto-resolution
72%
Cost per contact
−68%
Payback
<4 months